Media partner

Site stats: July traffic | Cambridge Day: News >> 

Town website, annual report draw Mass. Municipal Association honors 

Town sealThe Town of Arlington had won two awards, the Massachusetts Municipal Association (MMA) announced at its 2022 annual meeting this month was the category 1 (population more than 25,000) winner of its municipal website award, and the town was the category 1 (population more than 15,000), second-place winner of the the town report contest. 

“We are honored that the MMA has recognized our website and annual report with these awards,” said Town Manager Adam ina Jan. 27 news release. “Kudos to Joan Roman, the town’s public-information officer, and everyone who worked on both the website and the annual report to earn this honor.” 

Roman commented: “This is a really nice recognition of so much of the work that goes on in the background at Town Hall. Both the website and annual report are a culmination of many staff across the organization working to keep the public informed.”

Image from town website

Annual Town Reports serve to communicate important information to residents and promote an understanding of, and involvement in, local government. Judging criteria the MMA used for annual reports include layout and cover design, arrangement of material, presentation of statistics and data, summary of the year’s achievements, evidence of local planning for the future and the report’s usefulness. 

Since 2000, Arlington’s Annual Reports have been recognized by the MMA 14 times. They may be viewed at

The website award recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website in Massachusetts. Arlington’s website scored highest using the following criteria for municipal websites: 

  • Current and timely information;
  • Use of social media and tools for online community engagement (including an events calendar);
  • Intuitive navigation tools and organization of material;
  • Ease of access to resources for residents, such as the ability to apply for licenses and permits, pay bills, order documents and make suggestions;Arlington Annual Report cover, 2021
  • Availability of public records;
  • Clear branding as the official municipal government site;
  • Robust search function;
  • Mobile-responsive design;
  • Details about municipal departments; and
  • Visual appeal and overall experience.

This news announcement was published Thursday, Jan. 27, 2022.

Your Businesses

Latest comments

Bob Sprague Letters: Emailing Advocate & Star? Copy it here; it'll be published first
17 January 2022
Let the public know with a letter to the editor. For details, see

Your People

Susan Papanek McHugh

Town rights commission cofounder dies at 66

McHugh UPDATED Aug. 4: Susan Rachel McHugh, a cofounder of the Arlington Human Rights Commission in 1993 and its first chairwoman, died in June after a brief illness at age 66. Those who worked with her remembered her immediately after her June 20 passing. The Boston Globe published her obituary…
Julian Carpenter, Berklee drummer./ Liam Garcia photo

'Tiger Wizard,' an AHS grad, drums up a future

Julian Carpenter, Berklee drummer. / Liam Garcia photo Musician Julian Carpenter, a 2019 Arlington High School grad, aims to feel the beat of the big time as he is among the performers at the Lollapalooza Festival, four days of sounds in Chicago that runs from rap to electro pop and indie to…

Housing Authority

FACEBOOK BOX: To see all images, click the PHOTOS link just below


Support YourArlington

An informed Arlington
keeps democracy alive
Why we are your news source >>

Donate Button

YourArlington is a 501(c)(3) nonprofit.

Your contributions are tax-deductible.

Your Arts

Your Police, Fire

Your Democracy

Your Housing

Site Partners